FAQ

Epipresto is an online grocery delivery platform. On one hand, we allow consumers to shop online at local grocery stores. We want to showcase the wealth of products from here and elsewhere offered by local and specialized grocers and shops, all while having the lowest possible environmental impact. On the other hand, in the digital age, we allow local grocery stores to have an online presence.

It’s simple:

1-Order your favorite products in a few clicks: Add the products you want to your basket and proceed to payment. Remember that you can order in several grocery stores in the same order, at the same prices as in store!

2- We take care of your order: Our shoppers are trained to choose the freshest products and serve you with a smile. Your well-being is our priority.

3- Receive your order today: We deliver to you today or in the time frame you choose.

At the top right, click on the little "man" to the left of the "basket". Then click on "create an account" and enter the requested information. You can also start shopping and adding products to your cart, and you will be asked to create your account when you proceed to checkout.

The order fee is: 8.99$. For you, we don't count the kilometers. The delivery fees remain fixed. We want to provide you with an exceptional quality service.

Yes, we offer  2 subscription options!We want to make sure you never miss a thing, so we offer subscriptioas that reflect our desire to serve you. Depending on your needs, each option will give you peace of mind with unlimited free delivery. Yes it's not a joke you heard right, free and unlimited delivery!

Our delivery hours are from 12pm to 6pm, Monday to Saturday. Contrary to what you might think, we are not late risers who love to sleep in the morning. At dawn, our shoppers wander the grocery stores with a huge motivation to satisfy all your desires.

We deliver everywhere on the island of Montreal, from Pierrefonds to the East of the island, even Nuns' Island. And we will be on time, we promise!

The minimum required for each order is $49.99.

The products we have come from local groceries with whom we have established a partnership. You will find the list of our partners on our home page

The prices of the products are identical to the prices in store. It is our partner businesses that set prices and update them.

Our partners do their utmost to make all the products displayed on our online store available to you. However, in some situations or due unexpected demand, some products may no longer be available. When a product is out of stock, your shopper will systematically contact you to let you know the two possibilities: 1 - If our partner offers an equivalent product, which we also call a substitute product, you will then have the choice to accept it or not. If you accept the substitute product, the price difference will be adjusted on your final invoice. If you refuse it, it will be deducted from your final invoice and you will receive a refund. 2 - If our partner does not offer a product that can replace the ordered product, you will then be notified and we will deduct the unavailable product from your final invoice.

We strive to provide you with the maximum choice and, every week, we are expanding our product range. However, you may not be able to find some of the products you are looking for. You have a solution, write to us via our chat system, our contact form or directly in the "notes" section of your shopping cart. We will add the requested products to your order.

The impossible does not exist at Epipresto! Our shoppers are trained to tackle all obstacles, even the most perilous: the endless lines at grocery stores, the unbearable heat, the dragons, nothing scares us. For you, we are capable of anything. Write to us via thecontact form or via our online chat system and we will be happy to show you how tailor-made our service is. Trying Epipresto means adopting it!

Of course! To do this, you can send us a message via the contact form or via our online chat system. On D-Day, you will also be able to chat with your shopper if you have special requests. Of course, your invoice will be adjusted accordingly depending on the products you have requested to add and it will be emailed to you.

You can always write to us via our chat system or send us a message via our contact form. Our team is ready at all times to instantly answer all your questions!